We will respond to your inquiries from 11:00 to 18:00 on weekdays, excluding weekends and holidays.

Your inquiries will be replied to from the [cc.plusmember.jp] domain.
Please be sure to allow emails from the above domains.
※《Here Please also check 》.

In addition, we are unable to respond to inquiries regarding the following:
Please be aware of this in advance.

● Inquiries about content other than "Heine"
● Details regarding advance ticket sales (lottery and lottery results)
● Contents related to the artist's activities, private life, etc.

If you contact us again from a different email address after making an inquiry once, please be sure to indicate this.
*After making an inquiry, you will receive an email notifying you that your inquiry has been received.
*Please include the 7-digit reception number provided in the email to ensure smooth processing.

If there is insufficient information or your questions are not addressed, or depending on the content of your inquiry, it may take some time for us to investigate and respond.

In addition, if we receive a large number of inquiries, we will respond in order.
We apologize for the inconvenience, but we ask that you refrain from contacting us repeatedly.