Help and Inquiries

Frequently Asked Questions

I registered with the wrong date of birth and gender.

You cannot change your date of birth or gender information yourself.

We will make the changes after verifying your identity, soplease contact us by email with the necessary information.

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＜Required information＞

・Plus member ID starting with E

・Full name (kanji/furigana)

・Date of birth (8 digits in the Gregorian calendar)

・Registered address

・Registered phone number

・Registered email address

·sex

・Registration information

・Correct information (year in 8 digits)

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If you make significant changes, we may ask you to provide more details and provide proof of identity.

Depending on your environment, the email with the above link may not launch.

In that case, please contact us using this inquiry form.

*Please fill in all necessary information.

* Please refrain from contacting us from an iCloud address, as many people do not receive our response emails.

Other questions about "Frequently Asked Questions"

If the above does not resolve your issue, please contact us using the details below.