Help and Inquiries

Membership Ticket Pre-sale

If I cancel my membership with Heine, will the tickets I won in the advance reservation be valid?

Generally, you can collect your tickets if you have won and paid for them.
The method of receiving tickets varies depending on the performance and type of ticket, so please be sure to check the notes (reception page) for the performance you have applied for.
Tickets that you win in the members-only advance sale will be tickets prepared exclusively for you as a member.
Please remain a member until the day of the performance.

Other questions about "member ticket pre-sale"

Q.
If I become a member, can I always purchase tickets?
Q.
If I become a member, will I be guaranteed to get a good seat and ticket number?
Q.
Can I still apply for the members' advance order if I join now?

If the above does not resolve your issue, please contact us using the details below.

For inquiries regarding the fan club, please click here

For inquiries regarding appearance requests, interview requests, etc., please click here

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