Thank you for always using Phantom Siita official fan club "Heine".

We have sent out the membership benefit "Phantom Notes" to the following individuals.

Please wait until it arrives.

◆About shipping time

2025年9月19日(金)より順次

◆ Eligible recipients of "Phantom Note"

2025年8月1日(金)～8月31日(日)に年額コースへご入会の方

◆Shipping address

2025年9月5日(金)時点でご登録のご住所

◆About shipping

<For those residing in Japan>

・It will be shipped by regular mail to your registered address.

- Depending on traffic conditions and your area of residence, it may take up to a week for delivery.

<For those residing outside Japan>

・We will ship to your registered address via international mail.

- Depending on your area, it may take up to a month for delivery.

◆Notes

・月額コースの会員様、2025年9月1日(月)以降に年額コースへ移行された会員様は発送対象外です。

・Please note that due to the specifications and nature of the bonuses, we may not be able to resend or reissue defective items depending on the circumstances.

・If your bonus item has not arrived, please contact us and we will only resend it if it is returned to us.

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Regarding inquiries about undelivered items

<For those residing in Japan>

[Inquiry acceptance period]

2025年9月26日(金)12:00～2025年10月2日(木)23:59まで

>>Click here for the undelivered receipt form

※未着受付フォームには受付期間中のみアクセスが可能です。

[how to apply]

●If your current address is different from the information registered on your "My Page"

1. Change your registered address on "My Page" to your current address and select the "Go to confirmation screen" button at the bottom of the undelivered package reception form.

②Select the "Submit" button on the confirmation screen to complete your application.

● Those who have no errors in the address registered on their "My Page"

1) In the "Have you moved?" text box on the non-delivery reception form, please state that your address registration is complete and select the "Go to confirmation screen" button at the bottom of the non-delivery reception form.

②Select the "Submit" button on the confirmation screen to complete your application.

※Please confirm※

・If you are not receiving your package even though your address is correct, please check that you have entered the building name and room number correctly.

・If the name on your home nameplate is different from the addressee's name, the package will be returned due to "unknown address." If this applies to you, please register "●● (name on nameplate)" at the end of your address.

<For those residing outside Japan>

[Inquiry acceptance period]

2025年10月10日(金)～2025年10月16日(木)まで

>>Click here for inquiries about undelivered items

*When selecting the type of inquiry, please select "Other" and enter "Membership benefit not received" before contacting us.

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◆ Regarding inquiries about defective products