Thank you for always using Phantom Siita official fan club "Heine".

We have sent out the renewal benefit "Heine Card" to the following eligible individuals.

Please wait until it arrives.

◆About shipping time

Starting sequentially from Thursday, March 19, 2026

◆ Eligible recipients of the "Heine Card"

For those who renewed their annual subscription by February 28, 2026, with a term expiring at the end of February 2027.

◆Shipping address

Your registered address as of March 9, 2026

◆About shipping

<For those residing in Japan>

・It will be shipped by regular mail to your registered address.

- Depending on traffic conditions and your area of residence, it may take up to a week for delivery.

<For those residing outside Japan>

・We will ship to your registered address via international mail.

- Depending on your area, it may take up to a month for delivery.

◆Notes

-If you have applied for renewal after the deadline, your subscription will be delivered with the next shipment.

- Monthly plan members, new annual plan members, and members who switched to the annual plan on or after March 1, 2026 are not eligible for shipping.

・Please note that due to the specifications and nature of the bonuses, we may not be able to resend or reissue defective items depending on the circumstances.

・If your bonus item has not arrived, please contact us and we will only resend it if it is returned to us.

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Regarding inquiries about undelivered items

<For those residing in Japan>

[Inquiry acceptance period]

From April 3, 2026 (Fri) 12:00 to April 10, 2026 (Fri) 23:59

▼Click here for the undelivered item reception form

https://secure.plusmember.jp/phantomsiita/1/questionnaire/28/f7b4a/

*The undelivered goods reception form can only be accessed during the reception period.vinegar.

[how to apply]

●If your current address is different from the information registered on your "My Page"

1. Change your registered address on "My Page" to your current address and select the "Go to confirmation screen" button at the bottom of the undelivered package reception form.

②Select the "Submit" button on the confirmation screen to complete your application.

● Those who have no errors in the address registered on their "My Page"

1) In the "Have you moved?" text box on the non-delivery reception form, please state that your address registration is complete and select the "Go to confirmation screen" button at the bottom of the non-delivery reception form.

②Select the "Submit" button on the confirmation screen to complete your application.

※Please confirm※

・If you are not receiving your package even though your address is correct, please check that you have entered the building name and room number correctly.

・If the name on your home nameplate is different from the addressee's name, the package will be returned due to "unknown address." If this applies to you, please register "●● (name on nameplate)" at the end of your address.

<For those residing outside Japan>

[Inquiry acceptance period]

From Monday, April 20, 2026 to Monday, April 27, 2026

>>Click here for inquiries about undelivered items

*When selecting the type of inquiry, please select "Other" and enter "Membership benefit not received" before contacting us.

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◆ Regarding inquiries about defective products