Thank you for always using Phantom Siita official fan club "Heine".

The membership benefit, "Phantom Notes," was sent out to members who signed up for the annual planin December 2024.

Please look forward to receiving it!

◆About shipping time

Starting February 7, 2025 (Friday)

◆ Eligible recipients of "Phantom Note"

Members who join the annual plan between Sunday, December 1, 2024 and Tuesday, December 31, 2024

◆Shipping address

Your registered address as of January 16, 2025 (Thursday)

◆About shipping

・The certificate will be sent by regular mail to the address you registered.

- Depending on traffic conditions and your area of residence, it may take up to a week for delivery.

◆Notes

- Members on monthly plans and members who switch to annual plans after Wednesday, January 1, 2025 are not eligible for shipment.

・Please note that due to the specifications and nature of the bonuses, we may not be able to resend or reissue defective items depending on the circumstances.

・If your bonus item has not arrived, please contact us and we will only resend it if it is returned to us.

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Regarding inquiries about undelivered items

[Inquiry acceptance period]

Friday, February 14, 2025 to Tuesday, February 18, 2025

[how to apply]

●If your current address is different from the information registered on your "My Page"

1. Change your registered address on "My Page" to your current address and select the "Go to confirmation screen" button at the bottom of the undelivered package reception form.

②Select the "Submit" button on the confirmation screen to complete your application.

● Those who have no errors in the address registered on their "My Page"

1) In the "Have you moved?" text box on the non-delivery reception form, please state that your address registration is complete and select the "Go to confirmation screen" button at the bottom of the non-delivery reception form.

②Select the "Submit" button on the confirmation screen to complete your application.

※Please confirm※

・If you are not receiving your package even though your address is correct, please check that you have entered the building name and room number correctly.

・If the name on your home nameplate is different from the addressee's name, the package will be returned due to "unknown address." If this applies to you, please register "●● (name on nameplate)" at the end of your address.

>>Click here for the undelivered receipt form

*The form can only be accessed during the application period.

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◆ Regarding inquiries about defective products