Thank you for always using Phantom Siita official fan club "Heine".

入会特典「ファントムノート」を2025年1月に年額コースへご入会の日本国内に在住の会員様へ発送いたしました。

Please look forward to receiving it!

※日本国外在住の会員様には、別途発送いたしますので今しばらくお待ちください。

◆About shipping time

2025年2月21日(金)より順次

◆ Eligible recipients of "Phantom Note"

2025年1月1日(水)～1月31日(金)に年額コースへご入会の国内会員様

◆Shipping address

2025年2月3日(月)時点でご登録のご住所

◆About shipping

・The certificate will be sent by regular mail to the address you registered.

- Depending on traffic conditions and your area of residence, it may take up to a week for delivery.

◆Notes

・月額コースの会員様、2025年2月1日(土)以降に年額コースへ移行された会員様は発送対象外です。

・今回の発送は国内会員様のみが対象です。

・Please note that due to the specifications and nature of the bonuses, we may not be able to resend or reissue defective items depending on the circumstances.

・特典が未着の場合、ご連絡いただき運営事務局に戻りがあった場合のみ再送いたしますのでご了承ください。

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Regarding inquiries about undelivered items

[Inquiry acceptance period]

2025年2月28日(金)～2025年3月4日(火)まで

[how to apply]

●If your current address is different from the information registered on your "My Page"

1. Change your registered address on "My Page" to your current address and select the "Go to confirmation screen" button at the bottom of the undelivered package reception form.

②Select the "Submit" button on the confirmation screen to complete your application.

● Those who have no errors in the address registered on their "My Page"

1) In the "Have you moved?" text box on the non-delivery reception form, please state that your address registration is complete and select the "Go to confirmation screen" button at the bottom of the non-delivery reception form.

②Select the "Submit" button on the confirmation screen to complete your application.

※Please confirm※

・If you are not receiving your package even though your address is correct, please check that you have entered the building name and room number correctly.

・If the name on your home nameplate is different from the addressee's name, the package will be returned due to "unknown address." If this applies to you, please register "●● (name on nameplate)" at the end of your address.

>>Click here for the undelivered receipt form

*The form can only be accessed during the application period.

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◆ Regarding inquiries about defective products