Help and Inquiries

Changes to registered information

What if my name changes due to marriage etc.?

If your last name has changed due to marriage or other reasons, we will accept the change after verifying your identity.

You cannot change this yourself, so we apologize for the inconvenience.

Please contact us by email with the necessary information.

==========

＜Required information＞

・Full name (kanji/kana)

・Last name after change (Kanji/Kana)

・Date of birth (8 digits in the Gregorian calendar)

・Registered email address

・Registered phone number

・Registered address

・Plus member ID

==========

*Depending on your environment, the email with the above link may not launch.

In that case, please contact us using this inquiry form.

Please fill in all necessary information without omission.

Since many people do not receive our reply email,

Please refrain from contacting us using your iCloud address.

Please note that we cannot accept name changes that result in the name becoming that of a different person.

No changes are permitted, even for family members.

Other questions about "Changing registration information"

If the above does not resolve your issue, please contact us using the details below.