Help and Inquiries

About logging in

Where can I check my Plus member ID (formerly known as EMTG ID)?

Please check the following page.

»If you have forgotten your Plus member ID, click here
Once you enter your registered email address, you will receive an email with the subject "Registration ID Notification."

If you don't receive an email:
・If you are using a carrier address, please make sure that you can receive emails from the "plusmember.jp" domain.

・If you are using a Gmail, PC address, or iCloud address, please check places other than your inbox, such as the "Promotions tab" and "Junk folder."

You can also check your Plus member ID by logging in with your email address and going to <Confirm/Change Member Information> on MY PAGE.

▼If your registered email address is not available

[»Here】Please contact us at:

*Depending on your environment, the email with the above link may not launch.
Please fill in the necessary information below and contact us using this [Inquiry Form].

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■ Customer information
・Full name (in kanji):
・Full name (kana):
・Nickname you set:
・Date of birth (8 digits in Gregorian calendar):
·prefectures:
·telephone number:
・Registered email address:

■Payment information
・Plan you are registering: [Monthly plan/Yearly plan]
・Membership fee payment method: [Credit card payment/Carrier payment/Convenience store payment]

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