Help and Inquiries

About logging in

I forgot my password.

Please check below.

[1] Reset password
Go to the top page » "LOGIN" » "Forgot your password?" and enter your [Registered email address] or [Plus member ID] and date of birth, then press the "Authenticate" button.

We will send a "URL for resetting your password" to your registered email address.
By accessing the URL in the email, you can reset your password.

»Password reset page is here
*If 24 hours have passed since you received the email, please go to "Forgot your password?" and follow the procedure again.
*If you do not receive the email, please make sure that your email settings allow you to receive emails from the "plusmember.jp" domain.
*If you have a Gmail or iCloud address, the email may end up in your spam folder or promotions tab.

[2] If you cannot reset your password

If you are unable to use your registered email address due to a change in device model, etc., please contact us with the following information.

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[Customer Information]

・Full name (kanji/kana)
・Nickname you set
・Date of birth (8 digits in the Gregorian calendar)
·prefectures
·telephone number

・Registered email address

・Plus member ID

[Payment Information]
・Plan you are registering: [Monthly plan/Yearly plan]
・Membership fee payment method: [Credit card payment/Carrier payment/Convenience store payment]

[Monthly course customers]

・Credit card payment: [16-digit credit card number] *1

・For carrier payment: [Mobile company/payment information] *2

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*1: The information you provide will be deleted promptly after confirmation.

*2: Please refer to the following page to check your payment information. (You will be redirected to the mobile phone company's page.)

▼ In the case of d-payment
Please let us know your 12-digit payment number.
d Menu» My docomo » Log in » Enter your network PIN » Check your PIN » Usage charges » Check details » Related menu » Check your d Pay usage charges

▼For au Easy Payment
Please let us know your [Continuous Billing ID].
Log in from au ID TOP» au Easy Payment Menu » [List of Continuous Use Services] » "Continuous Billing ID"
*Please access the au ID site using a browser, not an app.
*We cannot investigate using the "payment information number" or "device phone number."

▼SoftBank One-Stop Payment
Please let us know your 【Order Number】.

Log in to My Softbank» [Menu] » "Fee and Payment Management" » [Consolidated Payment] » [Usage History] » [Check] for the items on this site

»Forgot your password? Contact us here

*Depending on your environment, the email with the above link may not launch.
Please contact us using this [Inquiry Form].