Help and Inquiries

About logging in

I can't log in even though the payment is complete.

Please check the following information.

[1] Input error
Please check for any mistakes in capital letters, lowercase letters, and half-width/full-width letters.
Capital letters: PHANTOM, SIITA, E
Lower case: phantom, siita, e

[2] When logging in with Plus member ID (formerly EMTG ID)
Please be sure to include the first alphabet "E".
※To check your Plus member ID, please click Here】

[3] When logging in with an email address
Your login ID is the email address you entered when you registered.
If you have multiple email addresses, try using one that you know well.
example)
icloud.com, gmail.com, softbank.ne.jp, i.softbank.jp
ezweb.ne.jp, au.com, yahoo.co.jp, yahoo.ne.jp

If you change your email address
If you have not made any changes to your email address on your My Page, please enter the email address you used to register as a member.
It will remain valid as a "login ID" even if you are no longer able to receive emails due to a change in model, etc.

[4] The password may be incorrect
At the bottom of the login screen, click Forgot your password?] and try logging in again.
* Half-width alphanumeric characters/up to 12 digits can be set
*If you do not receive the reset email, please make sure that your email settings allow you to receive emails from the "plusmember.jp" domain.

[5] If you are returned to the top page
If cookies are disabled in your browser, the site will not function properly, so please make sure to enable cookies.
*The recommended environment is [Here】 please check.

[6] Monthly subscription customers
Only those who have current monthly membership fees can log in.
Please check your billing statement to see if your monthly payments are continuing using "credit card payment" or "carrier payment."
*If you have not been charged, your membership has been cancelled and you will need to sign up for a new membership.

[7] Annual subscription customers
If you have not paid the renewal fee within one month, your membership will be cancelled and you will need to register as a new member.

* If the above doesn't solve the problem

Please contact us by email with the necessary information.

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[Customer Information]

・Full name (kanji/kana)

・Nickname you set
・Date of birth (8 digits in the Gregorian calendar)
·prefectures
·telephone number

[Login information]

Entered

・Plus member ID:

·email address:

・Password (number of digits):

・Password (first and last characters):

・Error message:

[Payment Information]
・Registered plan:
・Membership fee payment method: [Credit card payment/Carrier payment/Convenience store payment]

[Monthly course customers]

・Credit card payment: [16-digit credit card number] *1

・For carrier payment: [Mobile company/payment information] *2

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*1: The information you provide will be deleted promptly after confirmation.

*2: Please refer to the following page to check your payment information. (You will be redirected to the mobile phone company's page.)

▼ In the case of d-payment
Please let us know your 12-digit payment number.
d Menu» My docomo » Log in » Enter your network PIN » Check your PIN » Usage charges » Check details » Related menu » Check your d Pay usage charges

▼For au Easy Payment
Please let us know your [Continuous Billing ID].
Log in from au ID TOP» au Easy Payment Menu » [List of Continuous Use Services] » "Continuous Billing ID"
*Please access the au ID site using a browser, not an app.
*We cannot investigate using the "payment information number" or "device phone number."

▼SoftBank One-Stop Payment
Please let us know your 【Order Number】.

Log in to My Softbank» [Menu] » "Fee and Payment Management" » [Consolidated Payment] » [Usage History] » [Check] for the items on this site

»If you are unable to log in, please contact us here

*Depending on your environment, the email with the above link may not launch.
Please contact us using this [Inquiry Form].