Help and Inquiries

About logging in

Do you have a membership number?

Only the "Annual Plan" has a membership number.

Your membership number begins with the letters [PS] and is followed by a six-digit number.

You can check it from MY PAGE.

Please note that those who sign up for the monthly plan do not have a membership number.

If you have forgotten your membership number, we will provide it to you after verifying your identity.

Please fill in the necessary information below and contact us by email.

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・Full name (in kanji):

・Full name (kana):

・Date of birth (8 digits in Gregorian calendar):

・Registered address:

・Registered phone number:

・Registered email address:

If you forget your registered email address

Please let us know everything you know and your email address.

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»If you have forgotten your membership number, please contact us here

＜Caution＞

If the required information is left blank, we will not be able to respond.

Please be aware of this in advance.

＜Request＞

Please refrain from contacting us from an iCloud address, as many people do not receive our response emails.

Depending on your environment, the email with the above link may not launch.

Please contact us using this [Inquiry Form].