Help and Inquiries

About logging in

I forgot my login ID (registered email address).

Your login ID is your "registered email address" or "Plus member ID."

Even if the address can no longer receive emails due to a change in model, etc., it will still be valid as a "login ID."
If you remember the email address you used to register, please enter it.

If you have changed your email address, please enter the email address you used to register unless you have made the change on your My Page.

▼If you forget

Please note that we will need to verify your identity before making any inquiries. Please contact us with the required information below.

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[Customer Information]

・Full name (kanji/kana)

・Nickname you set
・Date of birth (8 digits in the Gregorian calendar)
·prefectures
·telephone number

[Payment Information]
・Plan you are registering: [Monthly plan/Yearly plan]
・Membership fee payment method: [Credit card payment/Carrier payment/Convenience store payment]

[Monthly course customers]

・Credit card payment: [16-digit credit card number] *1

・For carrier payment: [Mobile company/payment information] *2

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*1: The information you provide will be deleted promptly after confirmation.

*2: Please refer to the following page to check your payment information. (You will be redirected to the mobile phone company's page.)

▼ In the case of d-payment
Please let us know your 12-digit payment number.
d Menu» My docomo » Log in » Enter your network PIN » Check your PIN » Usage charges » Check details » Related menu » Check your d Pay usage charges

▼For au Easy Payment
Please let us know your [Continuous Billing ID].
Log in from au ID TOP» au Easy Payment Menu » [List of Continuous Use Services] » "Continuous Billing ID"
*Please access the au ID site using a browser, not an app.
*We cannot investigate using the "payment information number" or "device phone number."

▼SoftBank One-Stop Payment
Please let us know your 【Order Number】.

Log in to My Softbank» [Menu] » "Fee and Payment Management" » [Consolidated Payment] » [Usage History] » [Check] for the items on this site

»If you have forgotten your registered email address, please contact us here

*Depending on your environment, the email with the above link may not launch.
Please contact us using this [Inquiry Form].