Payment of membership fees
[Monthly Course] Please tell me about the payment procedure (SoftBank One-Stop Payment)
*SoftBank One-Stop Payment can only be used with compatible SoftBank devices.
<How to use>
1. Click [JOIN] on the top page.
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Click the [New Registration] button.
■ For those using "Heine" for the first time
After entering your email address, click [Register]
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2. A registration email will be sent to the email address you entered.
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3. Access the URL in the email and set your password.
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4. After setting your password, click [Softbank users] on the "Payment Procedure" screen.
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5. Select [SoftBank One-Stop Payment], check "I Agree" and press [Next].
*If you are completing the procedure from a smartphone, please enter the QR code or email address to complete the procedure.
If you do not know your My SoftBank authentication password, please turn off Wi-Fi communication before proceeding.
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6. Check the amount and click [Purchase]
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7. Enter your password in My SoftBank authentication login and click [Agree]
*If you have not notified us of your customer identification number, please set it up and proceed with the procedure.
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8. Enter your PIN and click [Purchase]
*If your PIN code is set to be omitted, only [Purchase]
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9.Please continue to enter your membership information.
Other questions about "Payment of membership fees"
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Q.
[Monthly Course] How can I check my current registration status?
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Q.
Do I need to pay the monthly fee every month?
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Q.
Can I use debit cards, prepaid cards, or bundle cards?
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Q.
[Monthly Course] Please tell me the membership fee and payment method.
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[Annual Course] Please tell me the membership fee and payment method.
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Q.
[Monthly Course] Can I change the payment method?
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Q.
[Monthly Course] Please tell me about the payment procedure (au Easy Payment)
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Q.
Please tell me about the payment procedure (credit card payment)
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Q.
[Annual Plan] Please tell me about the payment procedure (convenience store payment)
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Q.
[Monthly course] I am still being charged even after I have cancelled my membership.
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What credit cards can I use?
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I registered with a credit card but I can't access paid content.
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[Monthly Course] If I join in the middle of the month, will the monthly fee be calculated on a pro-rata basis?
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What name will appear on my credit card statement?
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[Monthly Course] Can I register using mobile carrier payment on my PC?
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[Monthly Course] Can I register using mobile carrier payment from a feature phone (traditional mobile phone)?
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Q.
[Monthly Course] If I have been charged twice, can I get a refund?
If the above does not resolve your issue, please contact us using the details below.
For inquiries regarding the fan club, please click here
For inquiries regarding appearance requests, interview requests, etc., please click here