The following possibilities are considered:

● Timing of withdrawal (in the case of credit card payment)
If you paid by credit card, you will be charged up to the month in which you canceled your membership.
Depending on your contract details and closing date, you will be billed the month after or the month after you cancel your membership.
On your statement, be sure to check the [Month of Use] item.

Example: If you cancel on January 29th
⇒The final invoice will be for the usage in January (usage date is January 31st). Invoices will be sent in February or March.
*Please contact your credit card company for information on the actual timing of your billing.

The cancellation procedure has not been completed
Once the procedure is complete, you will receive an email notifying you that your cancellation has been completed.

●You have registered using another email address in addition to the ID you have canceled.
Example: Carrier address, icloud.com, gmail.com, yahoo.co.jp, yahoo.ne.jp
▼If the problem persists
Please contact us using this inquiry form.
・Name (Kanji/Kana)
・Nickname you set
・Date of birth (8 digits in the Gregorian calendar)
·prefectures
·email address
・Plus member ID starting with E
・Date of withdrawal procedure
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Log in from au ID TOP» au Easy Payment Menu » [List of Continuous Use Services] » "Continuous Billing ID"
*Please access the au ID site using a browser, not an app.
*We cannot investigate using the "payment information number" or "device phone number."
Log in to My Softbank» [Menu] » "Fee and Payment Management" » [Consolidated Payment] » [Usage History] » [Check] for the items on this site