About the app
After reinstalling the app, I can no longer log in.
To prevent fraudulent use of electronic tickets,
You may change your device and reinstall the app up to twice a month.
If the limit is exceeded, a specific procedure will be required.
Please note that we may need to check your usage status.
In addition, to prevent fraudulent use of electronic tickets,
We ask that you use the app with one ID and one device per person.
If you have accidentally registered multiple IDs, please cancel your membership with the unnecessary ID and try logging in again.
Other questions about the app
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How do I download the "Phantom Siita Official App"?
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Can I use the app on devices other than smartphones?
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I can't log in to the "Phantom Siita Official App."
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What is "TICKET" in the app?
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Can one person register multiple apps?
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If I change my device, can I still use the app?
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I'm not receiving push notifications.
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Can I view the content without paying the membership fee?
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What is in-app payment (App Store payment/Google Play payment)?
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I registered using in-app payment (App Store payment/Google Play payment), but I can't view member content.
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I registered on the website, but I also registered on the app.
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How do I cancel in-app purchases (App Store payment/Google Play payment)?
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I would like to resume in-app purchases (App Store payment/Google Play payment).
If the above does not resolve your issue, please contact us using the details below.
For inquiries regarding the fan club, please click here
For inquiries regarding appearance requests, interview requests, etc., please click here