About the app
If I change my device, can I still use the app?
You can use it by following the procedure below on your new smartphone after changing your model.
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1. Download and install the "Phantom Siita Official App"
2. After installation, log in with the ID and password you used on your previous smartphone.
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Please refer to this help page for download instructions.
＜Notes＞
・Only one Plus member ID (formerly EMTG ID) can be registered to the app per device.
・Registering the same membership information on the app on multiple devices may cause errors, so please use the app on only one smartphone device.
・To prevent fraudulent use, you are limited to changing your device and reinstalling the app twice a month. Please note that if you exceed the limit, you will not be able to log in yourself.
Other questions about the app
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Q.
How do I download the "Phantom Siita Official App"?
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Q.
Can I use the app on devices other than smartphones?
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Q.
I can't log in to the "Phantom Siita Official App."
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Q.
What is "TICKET" in the app?
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Q.
After reinstalling the app, I can no longer log in.
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Q.
Can one person register multiple apps?
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Q.
I'm not receiving push notifications.
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Q.
Can I view the content without paying the membership fee?
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Q.
What is in-app payment (App Store payment/Google Play payment)?
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Q.
I registered using in-app payment (App Store payment/Google Play payment), but I can't view member content.
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Q.
I registered on the website, but I also registered on the app.
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Q.
How do I cancel in-app purchases (App Store payment/Google Play payment)?
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Q.
I would like to resume in-app purchases (App Store payment/Google Play payment).
If the above does not resolve your issue, please contact us using the details below.
For inquiries regarding the fan club, please click here
For inquiries regarding appearance requests, interview requests, etc., please click here