About the app
What is in-app payment (App Store payment/Google Play payment)?
If you register as a "Heine" member from within the "Phantom Siita Official App,"
The payment method is "in-app payment (App Store payment/Google Play payment)" and the membership fee is as follows.
■ For those who live in Japan
660 yen (tax included)
■ For those who live outside of Japan
5.49 USD(tax-exclusive)
*The fee is different when joining from the website, and you can still use the app after joining from the website.
*Please note that we cannot provide refunds if you accidentally register an unintended payment method.
*The services provided will not differ depending on whether you join online or through in-app payment.
<Caution>
If you register via the app, after completing the registration, please check your membership information, such as email address and date of birth, on your My Page to make sure there is no unregistered information.
*Please note that if you are not registered, you may experience problems using some services, such as advance ticket sales and email newsletters.
▼Service provision period
The service period will be one month from the date of joining, and will be automatically renewed on the first day of each month thereafter, and will be one month from the first day of the month.
*For example, if you join on January 21st, your membership will expire on February 20th, the day before the start of the following month, and will be automatically renewed on the start of each month thereafter.
*The membership period for the month following joining is from February 21st to March 20th, and will be automatically renewed on the first day of each month thereafter.
■ If you cannot view member content even though your subscription is valid
Please refer to the following.
■Cancelling in-app purchases
Please refer to the following.
≫How do I cancel in-app purchases (App Store payment/Google Play payment)?
Other questions about the app
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Q.
How do I download the "Phantom Siita Official App"?
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Q.
Can I use the app on devices other than smartphones?
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Q.
I can't log in to the "Phantom Siita Official App."
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Q.
What is "TICKET" in the app?
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Q.
After reinstalling the app, I can no longer log in.
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Q.
Can one person register multiple apps?
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Q.
If I change my device, can I still use the app?
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Q.
I'm not receiving push notifications.
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Q.
Can I view the content without paying the membership fee?
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Q.
I registered using in-app payment (App Store payment/Google Play payment), but I can't view member content.
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Q.
I registered on the website, but I also registered on the app.
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Q.
How do I cancel in-app purchases (App Store payment/Google Play payment)?
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Q.
I would like to resume in-app purchases (App Store payment/Google Play payment).
If the above does not resolve your issue, please contact us using the details below.
For inquiries regarding the fan club, please click here
For inquiries regarding appearance requests, interview requests, etc., please click here