About the app
I would like to resume in-app purchases (App Store payment/Google Play payment).
For iOS
1. Open Settings > Apps.
2. Tap your name.
3. Tap "Subscriptions."
4. Tap "Heine Monthly Membership" and then tap "Renew."
For Android
1. Open the Google Play app.
2. Tap the profile icon in the top right corner.
3. Tap Payments & Subscriptions > Subscriptions.
4. Tap "Heine Monthly Membership" and then tap "Resume" or "Resubscribe."
Other questions about the app
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Q.
How do I download the "Phantom Siita Official App"?
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Q.
Can I use the app on devices other than smartphones?
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Q.
I can't log in to the "Phantom Siita Official App."
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Q.
What is "TICKET" in the app?
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Q.
After reinstalling the app, I can no longer log in.
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Q.
Can one person register multiple apps?
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Q.
If I change my device, can I still use the app?
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Q.
I'm not receiving push notifications.
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Q.
Can I view the content without paying the membership fee?
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Q.
What is in-app payment (App Store payment/Google Play payment)?
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Q.
I registered using in-app payment (App Store payment/Google Play payment), but I can't view member content.
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Q.
I registered on the website, but I also registered on the app.
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Q.
How do I cancel in-app purchases (App Store payment/Google Play payment)?
If the above does not resolve your issue, please contact us using the details below.
For inquiries regarding the fan club, please click here
For inquiries regarding appearance requests, interview requests, etc., please click here