About the app
I registered on the website, but I also registered on the app.
If you have registered via in-app payment (App Store payment/Google Play payment) in addition to registering on the website, we cannot provide refunds or cancel your membership.
Please cancel any unnecessary registrations yourself.
■Cancelling in-app purchases
Please refer to the following.
≫How do I cancel in-app purchases (App Store payment/Google Play payment)?
■About canceling online
Please refer to the following.
Other questions about the app
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Q.
How do I download the "Phantom Siita Official App"?
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Q.
Can I use the app on devices other than smartphones?
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Q.
I can't log in to the "Phantom Siita Official App."
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Q.
What is "TICKET" in the app?
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Q.
After reinstalling the app, I can no longer log in.
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Q.
Can one person register multiple apps?
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Q.
If I change my device, can I still use the app?
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Q.
I'm not receiving push notifications.
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Q.
Can I view the content without paying the membership fee?
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Q.
What is in-app payment (App Store payment/Google Play payment)?
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Q.
I registered using in-app payment (App Store payment/Google Play payment), but I can't view member content.
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Q.
How do I cancel in-app purchases (App Store payment/Google Play payment)?
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Q.
I would like to resume in-app purchases (App Store payment/Google Play payment).
If the above does not resolve your issue, please contact us using the details below.
For inquiries regarding the fan club, please click here
For inquiries regarding appearance requests, interview requests, etc., please click here