About withdrawal
After canceling my membership, I would like to delete my Plus member ID (formerly known as EMTG ID).
I would like to delete my Plus member ID (formerly known as EMTG ID).
After canceling your "Monthly Course" or "Annual Course" membership, you can delete your ID.
Please complete the procedure on your Ticket Plus My Page.
»Q. How do I delete my "Plus member ID (EMTG ID)"?
▼How to check
・ Ticket Plus My Page Log in
・Affiliated Sites > My Page of Affiliated Sites
⇒ If the artist name is not on the "List of affiliated sites" you can delete the ID.
A "Plus member ID (formerly EMTG ID)" is required to use "Heine."
Please note that you cannot delete your ID during registration.
*The Plus member ID can be obtained free of charge, so there is no membership fee.
After canceling your "Monthly Course" or "Annual Course" membership, you can delete your ID.
Please complete the procedure on your Ticket Plus My Page.
»Q. How do I delete my "Plus member ID (EMTG ID)"?
▼How to check
・ Ticket Plus My Page Log in
・Affiliated Sites > My Page of Affiliated Sites
⇒ If the artist name is not on the "List of affiliated sites" you can delete the ID.
A "Plus member ID (formerly EMTG ID)" is required to use "Heine."
Please note that you cannot delete your ID during registration.
*The Plus member ID can be obtained free of charge, so there is no membership fee.
Other questions about "Cancellation"
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Q.
[Annual course] Please tell me how to cancel my membership.
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Q.
I am still being billed even after cancelling my membership.
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Q.
[Monthly Course] You can still log in to the site even after canceling your membership. Have you been able to cancel your membership?
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Q.
[Monthly course] Please tell me how to cancel my membership.
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Q.
[Monthly Course] I would like to cancel my membership, but when I log in I am taken to the membership fee payment screen.
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Q.
[Monthly course] I am still being billed even after I have cancelled my membership (credit card payment).
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Q.
[Monthly course] I am still being billed even after canceling my membership. (Carrier billing)
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Q.
[Yearly Course] I can log in to the site even though I didn't complete the renewal procedure. Have you been able to cancel your membership?
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Q.
If I cancel my membership, can I re-register using my previous membership information?
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Q.
I registered a new account with a different address, so I would like to delete the ID I previously registered.
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Q.
[Monthly Course] What happens to my payment if I cancel my membership?
If the above does not resolve your issue, please contact us using the details below.
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For inquiries regarding appearance requests, interview requests, etc., please click here