About withdrawal
After canceling my membership, I would like to delete my Plus member ID (formerly known as EMTG ID).
I would like to delete my Plus member ID (formerly known as EMTG ID).
After canceling your "Monthly Course" or "Annual Course" membership, you can delete your ID.
Please complete the procedure on your Ticket Plus My Page.
»Q. How do I delete my "Plus member ID (EMTG ID)"?
▼How to check
・ Ticket Plus My Page Log in
・Affiliated Sites > My Page of Affiliated Sites
⇒ If the artist name is not on the "List of affiliated sites" you can delete the ID.
A "Plus member ID (formerly EMTG ID)" is required to use "Heine."
Please note that you cannot delete your ID during registration.
*The Plus member ID can be obtained free of charge, so there is no membership fee.
After canceling your "Monthly Course" or "Annual Course" membership, you can delete your ID.
Please complete the procedure on your Ticket Plus My Page.
»Q. How do I delete my "Plus member ID (EMTG ID)"?
▼How to check
・ Ticket Plus My Page Log in
・Affiliated Sites > My Page of Affiliated Sites
⇒ If the artist name is not on the "List of affiliated sites" you can delete the ID.
A "Plus member ID (formerly EMTG ID)" is required to use "Heine."
Please note that you cannot delete your ID during registration.
*The Plus member ID can be obtained free of charge, so there is no membership fee.
Other questions about "Cancellation"
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Q.
【年額コース】退会方法を教えてください。
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Q.
退会後も請求が続いています。
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Q.
[Monthly Course] You can still log in to the site even after canceling your membership. Have you been able to cancel your membership?
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Q.
【月額コース】退会方法を教えてください。
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Q.
[Monthly Course] I would like to cancel my membership, but when I log in I am taken to the membership fee payment screen.
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Q.
【月額コース】退会手続き後も請求が続いています。（クレジットカード決済）
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Q.
【月額コース】退会手続き後も請求が続いています。（キャリア決済）
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Q.
[Yearly Course] I can log in to the site even though I didn't complete the renewal procedure. Have you been able to cancel your membership?
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Q.
一度退会した場合でも、会員情報を引き継いで再登録することはできますか？
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Q.
I registered a new account with a different address, so I would like to delete the ID I previously registered.
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Q.
[Monthly Course] What happens to my payment if I cancel my membership?
If the above does not resolve your issue, please contact us using the details below.
For inquiries regarding the fan club, please click here
For inquiries regarding appearance requests, interview requests, etc., please click here