About withdrawal
[Monthly Course] I would like to cancel my membership, but when I log in I am taken to the membership fee payment screen.
Your "Heine" registration (= payment history) is not linked
You may be logged in with your Plus member ID (= email address).
If you are already a member, please do not proceed with payment, but instead read the help information below and contact us.
»Q. I can't log in even though the payment has been completed.
Other questions about "Cancellation"
-
Q.
[Annual course] Please tell me how to cancel my membership.
-
Q.
I am still being billed even after cancelling my membership.
-
Q.
[Monthly Course] You can still log in to the site even after canceling your membership. Have you been able to cancel your membership?
-
Q.
[Monthly course] Please tell me how to cancel my membership.
-
Q.
[Monthly course] I am still being billed even after I have cancelled my membership (credit card payment).
-
Q.
[Monthly course] I am still being billed even after canceling my membership. (Carrier billing)
-
Q.
[Yearly Course] I can log in to the site even though I didn't complete the renewal procedure. Have you been able to cancel your membership?
-
Q.
If I cancel my membership, can I re-register using my previous membership information?
-
Q.
After canceling my membership, I would like to delete my Plus member ID (formerly known as EMTG ID).
-
Q.
I registered a new account with a different address, so I would like to delete the ID I previously registered.
-
Q.
[Monthly Course] What happens to my payment if I cancel my membership?
If the above does not resolve your issue, please contact us using the details below.
For inquiries regarding the fan club, please click here
For inquiries regarding appearance requests, interview requests, etc., please click here