About withdrawal
[Monthly Course] I would like to cancel my membership, but when I log in I am taken to the membership fee payment screen.
Your "Heine" registration (= payment history) is not linked
You may be logged in with your Plus member ID (= email address).
If you are already a member, please do not proceed with payment, but instead read the help information below and contact us.
»Q. I can't log in even though the payment has been completed.
Other questions about "Cancellation"
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Q.
【年額コース】退会方法を教えてください。
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Q.
退会後も請求が続いています。
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Q.
[Monthly Course] You can still log in to the site even after canceling your membership. Have you been able to cancel your membership?
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Q.
【月額コース】退会方法を教えてください。
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Q.
【月額コース】退会手続き後も請求が続いています。（クレジットカード決済）
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【月額コース】退会手続き後も請求が続いています。（キャリア決済）
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[Yearly Course] I can log in to the site even though I didn't complete the renewal procedure. Have you been able to cancel your membership?
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Q.
一度退会した場合でも、会員情報を引き継いで再登録することはできますか？
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Q.
After canceling my membership, I would like to delete my Plus member ID (formerly known as EMTG ID).
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Q.
I registered a new account with a different address, so I would like to delete the ID I previously registered.
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Q.
[Monthly Course] What happens to my payment if I cancel my membership?
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