For those taking the annual subscription, the plan will be renewed annually.

If you do not complete the renewal procedure (i.e. pay the annual membership fee) when your membership expires, your membership will be automatically cancelled.

Please check your membership expiration date under "Member Information" on MY PAGE after logging in.

Please check your membership expiration date on your My Page after logging in.

*Please access using a browser (Safari/Chrome) rather than the app.

▼For those who use automatic credit card renewal payments

If you selected "Credit card payment" when you enrolled or during the renewal procedure for the previous year, "automatic renewal" will be applied.

Please be sure to check your current registration status on your My Page.

Automatic renewal can be stopped up to the 20th of the expiration month.

If you wish to cancel your membership, please remember to cancel your membership by the due date.

»Click here to stop automatic credit card renewal payments

▼If you wish to cancel your membership before the expiration date due to certain circumstances

If you would like to cancel your membership immediately rather than suspending automatic renewal, please contact us.

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＜Required information＞

・Full name (in kanji)

・Full name (kana)

・Date of birth (8 digits in the Gregorian calendar)

・Registered email address

・Registered phone number

・Registered address

・Plus member ID

・Immediate withdrawal request without waiting for the membership expiration date (←Please leave this as is without deleting)

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»If you would like to cancel your annual course, please contact us here

*Please refrain from contacting us from an iCloud address, as many people do not receive our response emails.

*Please note that we will not be able to reply if the required information is left blank.

Depending on your environment, the email with the above link may not launch.

Please contact us using this [Inquiry Form].

★Request★

If your reason for wanting to cancel is "because I have two IDs" or "because I can't apply for or receive tickets",

Please contact Ticket Plaza Customer Support with the following information.

Reason for wanting to cancel

●All your Plus member IDs

●Tickets you wish to apply for and receive (artist name/performance date/venue name)

»Q. I have multiple Plus member IDs.

*Please contact us via this help page.

▼Tixplus Help