Help and Inquiries

About withdrawal

[Monthly course] I am still being billed even after canceling my membership. (Carrier billing)

Carrier payments will be billed together with your monthly phone charges.

If you continue to be billed after canceling your membership, please check the following:

The cancellation procedure has not been completed
Once the procedure is complete, you will receive an email notifying you that your cancellation has been completed.

●You have registered using another email address in addition to the ID you have canceled.
Example: Carrier address, icloud.com, gmail.com, yahoo.co.jp, yahoo.ne.jp

▼If the problem persists

Please contact us by email with the following information:

*Depending on your environment, the email with the above link may not launch.

Please contact us using this inquiry form.

==========

・Name (Kanji/Kana)
・Nickname you set
・Date of birth (8 digits in the Gregorian calendar)
·prefectures
·email address
・Plus member ID starting with E
・Date of withdrawal procedure

・Mobile phone company (docomo/au/SoftBank)

・Payment information※

==========

*Please see below for how to check.

■For dPayment: [12-digit payment number]

d Menu» My docomo » Log in » Enter your network PIN » Check your PIN » Usage charges » Check details » Related menu » Check your docomo payment and d payment usage charges

■For au Easy Payment: [Continuous Billing ID]

Log in from au ID TOP» au Easy Payment Menu » [List of Continuous Use Services] » "Continuous Billing ID"
*Please access the au ID site using a browser, not an app.
*We cannot investigate using the "payment information number" or "device phone number."

■ In the case of SoftBank lump-sum payment: [Order number]

Log in to My Softbank» [Menu] » "Fee and Payment Management" » [Consolidated Payment] » [Usage History] » [Check] for the items on this site