The following possibilities are considered:

● Timing of withdrawal (in the case of credit card payment)

If you paid by credit card, you will be charged up to the fee for the month in which you canceled your membership. However, depending on your contract details and closing date, you will be charged the month after or the month after that in which you canceled your membership.

On your statement, be sure to check the [Month of Use] item.

Example: If you cancel in January

⇒The final invoice will be for the amount used in January. Invoices will be sent in February or March.

*For details or questions, please contact your credit card company.

The cancellation procedure has not been completed

Once the procedure is complete, you will receive an email notifying you that your cancellation has been completed.

●You have registered using another email address in addition to the ID you have canceled.

If the problem persists

Please contact us by email with the following information:

==========

＜Required information＞

1. Name (Kanji/Kana)

2. Nickname you set

3. Date of birth (8 digits in the Gregorian calendar)

4. Prefecture

5. Email address

6. Plus member ID starting with E

7. Date of withdrawal procedure

8. Payment method: [Credit card/carrier]

・For credit card payments: [Credit card number] *1

・For mobile carrier payments: [Mobile carrier/payment information] *2

==========

*1: The information you provide will be deleted promptly after confirmation.

*2: Please see below for how to check.

■For dPayment: [12-digit payment number]

d Menu > My docomo > Log in > Enter your network PIN > Check your PIN > Usage charges > Check details > Related menu > Check your docomo payment and d payment usage charges

*Please see [How to check your usage details].

■For au Easy Payment: [Continuous Billing ID]

Log in from au ID TOP >au Easy Payment Menu>[List of Continuous Use Services]>"Continuous Billing ID"

*Please access the au ID site using a browser, not an app.

*We cannot investigate using the "payment information number" or "device phone number."

»Please refer to here.

■ In the case of SoftBank lump-sum payment: [Order number]

Log in to My Softbank > [Menu] > "Fee and Payment Management" > [Consolidated Payments] > [Usage History] > [Check] for the item on this site

▼If the problem persists

Please contact us​ by email with the following information:

*Depending on your environment, the email with the above link may not launch.

Please contact us using this inquiry form.