• Frequently Asked Questions
• About joining
• About the course
• Payment of membership fees
• About logging in
• About changing models
• Changes to registered information
• About withdrawal
• [Annual Course] Continuation
• [Yearly Plan] About shipping
• Regarding various emails
• Membership Ticket Pre-sale
• others

Frequently Asked Questions

• Q.
  I registered with the wrong date of birth and gender.
• Q.
  How can I change from a monthly plan to an annual plan?
• Q.
  [Annual Course] When will I receive my sign-up benefits?

About joining

• Q.
  What is "Haine"?
• Q.
  How do I join?
• Q.
  Can I view the content without paying the membership fee?
• Q.
  Can I join using something other than a smartphone?
• Q.
  Can children who don't have smartphones register?
• Q.
  Can I register using a name other than my real name?
• Q.
  Can I register multiple times?
• Q.
  Are there any email addresses that cannot be used for registration?
• Q.
  I haven't received the reply email containing the URL for new member registration.
• Q.
  At what stage is registration complete?

About the course

• Q.
  What is the difference between the "Monthly Plan" and the "Yearly Plan"?
• Q.
  Can I register for both the monthly and annual courses?
• Q.
  How do I switch from the annual plan to the monthly plan?
• Q.
  Can I check which courses I'm enrolled in?
• Q.
  What is the expiration date for each course?

Payment of membership fees

• Q.
  [Monthly Course] How can I check my current registration status?
• Q.
  Do I need to pay the monthly fee every month?
• Q.
  Can I use debit cards, prepaid cards, or bundle cards?
• Q.
  [Monthly Course] Please tell me the membership fee and payment method.
• Q.
  [Annual Course] Please tell me the membership fee and payment method.
• Q.
  [Monthly Course] Can I change the payment method?
• Q.
  [Monthly Course] Please tell me about the payment procedure (au Easy Payment)
• Q.
  [Monthly Course] Please tell me about the payment procedure (SoftBank One-Stop Payment)
• Q.
  Please tell me about the payment procedure (credit card payment)
• Q.
  [Annual Plan] Please tell me about the payment procedure (convenience store payment)
• Q.
  [Monthly course] I am still being charged even after I have cancelled my membership.
• Q.
  What credit cards can I use?
• Q.
  I registered with a credit card but I can't access paid content.
• Q.
  [Monthly Course] If I join in the middle of the month, will the monthly fee be calculated on a pro-rata basis?
• Q.
  What name will appear on my credit card statement?
• Q.
  [Monthly Course] Can I register using mobile carrier payment on my PC?
• Q.
  [Monthly Course] Can I register using mobile carrier payment from a feature phone (traditional mobile phone)?
• Q.
  [Monthly Course] If I have been charged twice, can I get a refund?

About logging in

• Q.
  I forgot my login ID (registered email address).
• Q.
  I forgot my password.
• Q.
  I can't log in even though the payment is complete.
• Q.
  Do you have a membership number?
• Q.
  What is Plus member ID (formerly EMTG ID)?
• Q.
  Where can I check my Plus member ID (formerly known as EMTG ID)?
• Q.
  I would like to delete my Plus member ID (formerly known as EMTG ID).
• Q.
  Suddenly I can no longer see the paid content page.
• Q.
  I changed my email address and can no longer access the member-only page.

About changing models

• Q.
  If I change my smartphone model, do I need to take any steps? (For those who pay by credit card)
• Q.
  If I change my smartphone model, do I need to do anything? (I use carrier billing/I don't change mobile phone companies)
• Q.
  If I change my smartphone model, do I need to do anything? (If I use carrier billing/change mobile phone company)

Changes to registered information

• Q.
  What if my name changes due to marriage etc.?
• Q.
  What should I do if my address or phone number changes?
• Q.
  Can I change my email address?
• Q.
  Can I change my nickname?
• Q.
  I registered with the wrong date of birth and gender.
• Q.
  Can I change the name on my registration?
• Q.
  Can I check my registration information?
• Q.
  Can I change my registration information midway?

About withdrawal

• Q.
  [Annual course] Please tell me how to cancel my membership.
• Q.
  I am still being billed even after cancelling my membership.
• Q.
  [Monthly Course] You can still log in to the site even after canceling your membership. Have you been able to cancel your membership?
• Q.
  [Monthly course] Please tell me how to cancel my membership.
• Q.
  [Monthly Course] I would like to cancel my membership, but when I log in I am taken to the membership fee payment screen.
• Q.
  [Monthly course] I am still being billed even after I have cancelled my membership (credit card payment).
• Q.
  [Monthly course] I am still being billed even after canceling my membership. (Carrier billing)
• Q.
  [Yearly Course] I can log in to the site even though I didn't complete the renewal procedure. Have you been able to cancel your membership?
• Q.
  If I cancel my membership, can I re-register using my previous membership information?
• Q.
  After canceling my membership, I would like to delete my Plus member ID (formerly known as EMTG ID).
• Q.
  I registered a new account with a different address, so I would like to delete the ID I previously registered.
• Q.
  [Monthly Course] What happens to my payment if I cancel my membership?

[Annual Course] Continuation

• Q.
  [Annual course] Please tell me how to renew the plan.
• Q.
  [Yearly Course] My membership expiration date has passed. Can I still renew my membership?
• Q.
  [Annual plan] I received an email from my credit card company notifying me of my membership fee withdrawal one month before my membership expired.
• Q.
  [Annual Plan] Please tell me how to stop automatic renewal of my credit card.
• Q.
  [Annual plan] How can I check if my payment is being automatically renewed with my credit card?

[Yearly Plan] About shipping

• Q.
  When will I receive my sign-up bonus?
• Q.
  Can I exchange a defective membership item?
• Q.
  Can I reissue my membership benefits?

Regarding various emails

• Q.
  I am not receiving emails from the site.
• Q.
  I want to check my Plus member ID, but I haven't received an email.
• Q.
  I haven't received the email for resetting my password.
• Q.
  I would like to change my email address, but I haven't received a confirmation email.
• Q.
  Where can I subscribe to the Heine member email newsletter?
• Q.
  I inquired but haven't received a reply.

Membership Ticket Pre-sale

• Q.
  If I become a member, can I always purchase tickets?
• Q.
  If I become a member, will I be guaranteed to get a good seat and ticket number?
• Q.
  Can I still apply for the members' advance order if I join now?
• Q.
  If I cancel my membership with Heine, will the tickets I won in the advance reservation be valid?

others

• Q.
  What is the recommended environment?
• Q.
  Who should I contact regarding requests for event appearances or interviews?
• Q.
  Can I use emojis in comments on DIARY, the Question Box, etc.?
• Q.
  What is copyright?
• Q.
  Can I use the content of this site, CD jacket photos, artist images, and audio files on my personal homepage or in printed materials?